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How waja333 Handles Your Personal Data

This Privacy Policy explains what information we collect when you use your waja333 account, how that data is stored, and the choices you have over it.

Account data handled with careTouch 'n Go eWallet & Boost transaction records protectedNo selling of personal data to third partiesData access requests accepted via live chatPolicy applies to all Malaysia-region accounts
waja333 How waja333 Handles Your Personal Data
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We have put account security and data handling practices in place that reflect how a payment-first platform in Malaysia should operate. From the moment your Touch 'n Go eWallet or GrabPay deposit clears, every transaction record is stored in an encrypted environment. Session tokens expire automatically on idle so your account is not left open on a shared device. Here is how each area works in practice.

Encryption and Storage

All account data and payment references — including Boost and Touch 'n Go eWallet transaction IDs — are stored using encryption at rest. Access is restricted to authorised internal systems only.

Cookies and Session Data

We use session cookies to keep you logged in and preference cookies to remember your account settings. You can manage cookie permissions through your browser settings at any time.

Data Retention Policy

Active account data is retained while your account remains open. Transaction logs are kept in line with applicable financial record requirements. Inactive accounts are reviewed periodically under our retention schedule.

Requesting Changes

To update, access or request deletion of your personal data, contact us via live chat or the account help section. We will verify your identity before processing any change.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request access to your personal data, ask us to correct something, or raise a concern about how your information is being used, our support team handles these requests directly. You can reach us through live chat on the waja333 site, or by submitting a written request through the account help section. We aim to acknowledge all privacy-related requests within two working days and will follow up with a resolution path.

Team online

Live Chat

Start a live chat session from any page on waja333. Our team can log your data request, confirm your identity and route it to the right person.

Account Help Centre

Submit a written privacy request through the account help section. Include your registered email and the specific data matter so we can respond accurately.

Email Support

For formal data correction or deletion requests, email us with your account details and a clear description of the change or concern you need addressed.

Common Questions About Your Privacy on waja333

These are the questions we hear most from account holders in Malaysia about how their data is used, stored and accessed. If your question is not covered here, live chat is the fastest way to get a direct answer from our team.

We collect your name, email address, contact number and date of birth at registration. Payment references from Touch 'n Go eWallet, Boost or GrabPay deposits are also logged, but never your wallet PIN or full credentials.

Transaction references are shared only with our payment processing partners to confirm your deposit or withdrawal. They are not passed to marketing companies or unrelated third parties under any circumstance.

Start a live chat session or submit a request through the account help section. Include your registered email address. We acknowledge data access requests within two working days and follow up with the next step.

Yes. Submit a deletion request via live chat or email with your account details. We will verify your identity first. Some transaction records may be retained as required by applicable financial regulations in Malaysia.

We use session cookies for login continuity and preference cookies for account settings. You can adjust or remove cookies through your browser settings. Turning off session cookies may affect how your account login behaves.

Registration data is held while your account stays active. Once closed, data is handled in line with our retention schedule. Transaction logs — including DuitNow and FPX records — follow financial record requirements under local law.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.