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Terms Conditions That Cover Your waja333 Account

These terms set out how your waja333 account works — what we expect from you, what you can expect from us, and how transactions through Touch 'n Go eWallet, Boost, and GrabPay are handled.

Account eligibility applies where local law permitsCovers Touch 'n Go eWallet, Boost & GrabPay transactionsOne account per personAll balances held in RMSubject to change with notice

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TERMS CONTACT

How to Reach Us About These Terms

If a clause in these terms is unclear, or you believe your account has been actioned incorrectly, contact us directly. Our support team can clarify policy points, walk you through an account decision, or escalate a payment dispute tied to Touch 'n Go eWallet, Boost, or GrabPay. Do not guess — ask us first.

Team online

Live Chat

Start a live chat session from the account dashboard. Our team can pull up your transaction record and address terms-related questions directly without delay.

Email Support

Send a detailed message to our support address if your query involves documentation or a written record of our response. We reply to every terms-related email.

Account Help Centre

Check the Help Centre for published answers on account rules, withdrawal conditions, and payment disputes before opening a new support ticket.

What These Terms Cover and How They Apply

waja333 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening and using a waja333 account, you agree to these terms in full. They apply to every action on the platform — placing a wager, funding your account via Touch 'n Go eWallet or Boost, withdrawing a balance back to GrabPay or DuitNow, and contacting

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our support team. If anything in these terms conflicts with local law where you are located, local law takes precedence and your access depends on what is permitted in your region. You are responsible for keeping your login credentials secure. Sharing account details, using someone else's
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e-wallet to fund your balance, or attempting to hold multiple accounts are each a breach of these terms and may result in account suspension without prior notice. All account balances, deposits, and withdrawals are denominated in Malaysian ringgit (RM). Transactions processed through FPX or Maybank2u online
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banking follow the same terms as e-wallet transactions — the funding method does not change your account obligations. We reserve the right to request identity verification before processing any withdrawal, and in some cases before crediting a deposit. Players in Kota Bharu and elsewhere in Malaysia
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are subject to the same account terms regardless of which supported payment method they use. These terms may be updated. When they are, we will post the revised version here. Continued use of the account after a revision is posted counts as acceptance of the updated
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terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

These terms exist to protect both sides. We hold your account data securely, process payment records from Touch 'n Go eWallet, Boost, and GrabPay under strict internal controls, and never share your details with third parties outside of what is required to process a transaction or comply with a lawful request. Here is how we handle the four areas that matter most.

Data Handling Account data — your registered name, contact details, and transaction history — is stored securely and used only to operate your account and process payments. We do not sell it.

Cookie & Session Use We use session cookies to keep you logged in and to remember your payment method preference. You can clear cookies from your mobile browser settings at any time without losing your account.

Account Security Your account is tied to one verified identity. If we detect unusual login activity, we may require an OTP confirmation to your registered number before restoring access.

Requesting Changes To update your registered details or request a data review, contact live chat or email support. We verify your identity before making any change to protect your account.

Common Questions About These Terms

The questions below come up most often when account holders want to understand what these terms mean in practice — especially around payments, account access, and what happens if something goes wrong.

No. Your account must be funded using a payment method registered in your own name. Deposits from a third-party e-wallet breach these terms and may trigger a account review or suspension.

We post the updated terms here and note the revision date. If you continue using your account after the update, that counts as acceptance. We do not email every revision automatically.

The account terms apply uniformly across Malaysia. Access to the platform depends on whether use is permitted under local law where you are — the terms themselves do not vary by state.

Yes, in cases involving a clear breach — such as holding multiple accounts or using mismatched payment details. For disputes, contact live chat immediately so we can review the decision.

Contact our email support with your registered account details and specify what records you need. We verify your identity first, then provide the relevant transaction or account history.

No. The payment method you choose does not change your account obligations. All deposits — whether via GrabPay, DuitNow, FPX, or Maybank2u — are governed by the same terms.

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